FAQ
Account management and security
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Aug 25, 202622,615
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Aug 25, 202686
- How do I download my account statements?Published on Nov 6, 2024Updated on Aug 11, 20265
- How do I update my authenticator app?Published on Aug 1, 2024Updated on Aug 5, 2026321
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Aug 26, 20261,427
- How do I register an account on OKX?Published on May 23, 2024Updated on Aug 28, 202655
- What should I do if my phone number/email address/authenticator app is unavailable?Published on Sep 15, 2023Updated on Aug 25, 20266,660
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Oct 1, 20264,616
- How do I change my phone number?Published on Sep 7, 2023Updated on Aug 25, 202615,389
- How do I update my email?Published on Sep 6, 2023Updated on Aug 5, 20263
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Sep 4, 202614,278
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Aug 25, 202617,302
- What is sub-account?Published on Aug 22, 2023Updated on Aug 20, 20261,915
- How do I close my account? (web)Published on Aug 22, 2023Updated on Sep 29, 2026480
- How do I close my account? (app)Published on Aug 22, 2023Updated on Sep 29, 2026918
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