FAQ
Account management and security
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Sep 4, 202614,278
- How do I link an authenticator app?Published on Aug 29, 2023Updated on Aug 25, 202617,304
- What is sub-account?Published on Aug 22, 2023Updated on Aug 20, 20261,915
- How do I close my account? (web)Published on Aug 22, 2023Updated on Sep 29, 2026480
- How do I close my account? (app)Published on Aug 22, 2023Updated on Sep 29, 2026918
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Aug 25, 2026416
- How do I freeze my account? (App)Published on Aug 22, 2023Updated on Aug 25, 2026380
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Aug 26, 2026473
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Sep 24, 2026405
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Aug 25, 2026601
- How do I change or reset my login password if I forgot my login credentials?Published on Aug 22, 2023Updated on Aug 11, 202620,010
- How do I update my login password?Published on Aug 22, 2023Updated on Aug 5, 202632
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on Sep 23, 20269,102
- I haven't received the verification codePublished on Aug 16, 2023Updated on Aug 26, 202633,951
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Aug 11, 202635
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