FAQ
Account management and security
- How do I obtain an ASIC Extract?Published on 2 July 2025Updated on 11 Aug 20261
- How do I find my user ID (UID)?Published on 20 Mar 2025Updated on 25 Aug 2026229
- Passkey FAQPublished on 19 Mar 2025Updated on 26 Aug 2026182
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 25 Aug 202622,680
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 25 Aug 202686
- How do I download my account statements?Published on 6 Nov 2024Updated on 15 Sept 2026147
- How do I download my account statements?Published on 6 Nov 2024Updated on 11 Aug 20265
- How do I update my authenticator app?Published on 1 Aug 2024Updated on 5 Aug 2026322
- How do I freeze my account? (app)Published on 11 July 2024Updated on 5 Aug 20268
- How do I secure my exchange account?Published on 12 June 2024Updated on 26 Aug 20261,427
- How do I register an account on OKX?Published on 23 May 2024Updated on 28 Aug 202658
- What should I do if my phone number/email address/authenticator app is unavailable?Published on 15 Sept 2023Updated on 25 Aug 20266,668
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 1 Oct 20264,617
- How do I change my phone number?Published on 7 Sept 2023Updated on 25 Aug 202615,398
- How do I change my email?Published on 6 Sept 2023Updated on 5 Aug 20264,439
Showing 16-30 of 49 articles