FAQ
Account management and security
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Aug 25, 202665
- OKX Beginner's GuidePublished on Aug 22, 2025Updated on Aug 11, 202640
- How do I add my emergency contact?Published on Jul 24, 2025Updated on Aug 14, 2026354
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Aug 25, 2026228
- Passkey FAQPublished on Mar 19, 2025Updated on Aug 26, 2026182
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Aug 25, 202622,640
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Aug 25, 202686
- How do I download my account statements?Published on Nov 6, 2024Updated on Aug 11, 20265
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Aug 26, 20261,427
- How do I register an account on OKX?Published on May 23, 2024Updated on Aug 28, 202656
- What should I do if my phone number/email address/authenticator app is unavailable?Published on Sep 15, 2023Updated on Aug 25, 20266,664
- How do I change my authenticator app?Published on Sep 11, 2023Updated on Oct 1, 20264,616
- How do I change my phone number?Published on Sep 7, 2023Updated on Aug 25, 202615,390
- How do I update my email?Published on Sep 6, 2023Updated on Aug 5, 20263
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Sep 4, 202614,278
Showing 16-30 of 46 articles