FAQ
Account management and security
- How do I find my user ID (UID)?Published on Mar 20, 2025Updated on Aug 5, 2026219
- Passkey FAQPublished on Mar 19, 2025Updated on Aug 5, 2026163
- How do I transfer/deposit crypto with my sub-accounts?Published on Jan 14, 2025Updated on Aug 5, 20261
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Aug 5, 202621,257
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Aug 5, 202684
- How do I update my authenticator app?Published on Aug 1, 2024Updated on Aug 5, 2026268
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Aug 5, 20269
- How do I freeze my account? (app)Published on Jul 11, 2024Updated on Aug 5, 20267
- How do I register an account on OKX?Published on May 23, 2024Updated on Aug 4, 20264
- How do I reset my Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Aug 5, 202630
- How do I change my phone number?Published on Sep 7, 2023Updated on Aug 5, 2026
- How do I update my email?Published on Sep 6, 2023Updated on Aug 5, 20263
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Aug 5, 202614,160
- How do I close my account? (web)Published on Aug 22, 2023Updated on Aug 5, 2026475
- How do I close my account? (app)Published on Aug 22, 2023Updated on Aug 5, 20268
Showing 16-30 of 38 articles