FAQ

Account management and security

OKX Shield FAQ
Published on 1 Oct 2026Updated on 1 Oct 2026
How to set up and use OKX Shield
Published on 1 Oct 2026Updated on 1 Oct 2026
Account closure, automatic closure and cooling-off periods
Published on 28 Aug 2026Updated on 28 Aug 20261
How do I set up Offline Mode?
Published on 7 Jul 2026Updated on 5 Aug 20263
Large Withdrawal Protection FAQ
Published on 7 Jul 2026Updated on 5 Aug 20267
Why is my account restricted and what should I do?
Published on 27 Feb 2026Updated on 25 Aug 20263,486
What's OKX Security Assistant?
Published on 15 Jan 2026Updated on 25 Aug 2026167
How to fix passkey error 50162 on Android devices
Published on 8 Dec 2025Updated on 26 Aug 20264,994
How do I check on updates to my support ticket?
Published on 17 Oct 2025Updated on 25 Aug 202692
How do I navigate to and customize notification settings?
Published on 8 Oct 2025Updated on 25 Aug 202623
How do I join a video call with customer support?
Published on 26 Aug 2025Updated on 25 Aug 202664
How do I add my emergency contact?
Published on 24 Jul 2025Updated on 14 Aug 2026354
How do I find my user ID (UID)?
Published on 20 Mar 2025Updated on 25 Aug 2026227
Passkey FAQ
Published on 19 Mar 2025Updated on 26 Aug 2026181
How do I transfer/deposit crypto with my sub-accounts?
Published on 14 Jan 2025Updated on 23 Sept 20261

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