FAQ

Account management and security

How do I authorize a new device when I log in?
Published on 31 Aug 2023Updated on 4 Sept 202614,279
How do I link an authenticator app?
Published on 29 Aug 2023Updated on 25 Aug 202617,317
What is sub-account?
Published on 22 Aug 2023Updated on 20 Aug 20261,917
How do I close my account? (web)
Published on 22 Aug 2023Updated on 29 Sept 2026480
How do I close my account? (app)
Published on 22 Aug 2023Updated on 29 Sept 2026919
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 25 Aug 2026416
How do I freeze my account? (App)
Published on 22 Aug 2023Updated on 25 Aug 2026380
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 24 Sept 2026405
How do I migrate my email address or phone number to another account? (app)
Published on 22 Aug 2023Updated on 25 Aug 2026601
How do I change or reset my login password if I forgot my login credentials?
Published on 22 Aug 2023Updated on 11 Aug 202620,013
How do I update my login password?
Published on 22 Aug 2023Updated on 5 Aug 202632
I haven't received the verification code
Published on 16 Aug 2023Updated on 26 Aug 202633,960
How do I create passkeys? (app)
Published on 16 Aug 2023Updated on 14 Aug 202614,201
How do I create passkeys? (web)
Published on 16 Aug 2023Updated on 5 Aug 20264,434
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 26 Aug 20262,266

Showing 31-45 of 48 articles